Privacy Policy

At CustomHat.ca, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, make a purchase, or interact with our services. We encourage you to read this policy carefully to understand our practices and how we work to keep your information secure.

When you use our website or place an order, we collect certain personal and non-personal information to process your request and improve your experience. The types of data we collect include:

We collect personal details that you voluntarily provide, such as:

• •Full name
• •Email address
• •Phone number
• •Shipping and billing address
• •Payment information (processed through secure third-party gateways)
• •Order details and customization requests

This information is collected when you:

• •Create an account on our website
• •Place an order or request a quote
• •Subscribe to our newsletter
• •Contact our customer support

We automatically collect non-identifiable data such as:

• •Browser type and version
• •Device information and operating system
• •IP address and location (approximate)
• •Pages visited, time spent on the site, and referral sources

This helps us analyze site performance and improve functionality.

The information we collect is used strictly for legitimate business purposes, including but not limited to:

• •Processing Orders: To confirm your purchase, fulfill orders, and deliver customized products.
• •Customer Support: To respond to your inquiries, address issues, and provide assistance when needed.
• •Personalization: To customize your shopping experience and display relevant designs or promotions.
• •Marketing and Promotions: To send newsletters, updates, and promotional offers if you have opted in.
• •Improvement of Services: To understand customer preferences and enhance website performance.
• •Legal and Security Compliance: To comply with applicable laws and prevent fraudulent activities.

We do not sell, rent, or trade your personal information to third parties.

We may share your information in limited circumstances with trusted third parties that help us operate our business efficiently. These include:

• •Service Providers: Payment processors, shipping carriers, IT support, and marketing partners who assist in order fulfillment and website management.
• •Legal Authorities: When required by law or to respond to valid legal requests.
• •Business Transfers: In the event of a merger, acquisition, or sale of our assets, your information may be transferred as part of that transaction.

Each third party is obligated to use your information only for the purposes we specify and must adhere to confidentiality and data protection standards.

We use cookies and similar tracking tools to enhance your browsing experience. Cookies help us:

• •Keep your shopping cart active
• •Remember your preferences and login details
• •Analyze website traffic and improve usability

You can adjust your browser settings to refuse cookies or alert you when cookies are being used. However, disabling cookies may affect certain features or functionality of our website.

We take data security seriously and implement appropriate administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction.

Your personal information is stored securely on servers located in Canada or other jurisdictions with equivalent data protection laws. Payment information is encrypted and handled by certified third-party payment processors that comply with PCI DSS (Payment Card Industry Data Security Standard) requirements.

While we strive to maintain strong security measures, please note that no method of online transmission or storage is completely secure. You share information with us at your own risk.

As a Canadian resident, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA), including:

• •Access: You may request a copy of the personal data we hold about you.
• •Correction: You may request updates or corrections to inaccurate information.
• •Withdrawal of Consent: You can opt out of receiving marketing communications at any time.
• •Deletion: You may request deletion of your personal information, subject to legal or contractual obligations.

To exercise any of these rights, please contact us using the details provided at the end of this policy.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, such as completing orders, resolving disputes, or complying with legal requirements. Once the data is no longer required, we securely delete or anonymize it.

Our website may contain links to third-party websites for your convenience. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

CustomHat.ca does not knowingly collect personal information from individuals under 16 years of age. If we become aware that such data has been collected without parental consent, we will take steps to delete it promptly.

We may update this Privacy Policy periodically to reflect changes in our business or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review it regularly to stay informed about how we protect your information.