Terms and Conditionsy

Welcome to CustomHat.ca! By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. These terms govern your use of our website, products, and services. Please read them carefully before placing an order or using any part of our platform.

If you do not agree with any part of these terms, you should refrain from using our website.

CustomHat.ca (“we,” “our,” or “us”) operates as a Canadian-based brand providing customized hat design and production services. By visiting our site, placing an order, or communicating with us electronically, you consent to our Terms and Conditions, Privacy Policy, and other applicable policies referenced herein.

You agree to use our website only for lawful purposes and in a manner that does not infringe upon the rights or restrict the use and enjoyment of others. You are prohibited from:

• •Using our site for fraudulent or misleading purposes
• •Uploading content that violates intellectual property laws
• •Attempting to hack, disrupt, or interfere with website operations
• •Submitting false or inaccurate personal information

We reserve the right to suspend or terminate access for users found violating these conditions.

CustomHat.ca specializes in personalized and made-to-order hats. When placing a custom order, it is your responsibility to ensure that all design specifications, logos, text, and artwork submitted are accurate and do not infringe on any third-party intellectual property rights.

By uploading or submitting designs to us, you confirm that:

• •You own the rights or have authorization to use the design.
• •You grant CustomHat.ca a non-exclusive license to reproduce, modify, and use the artwork solely for the purpose of fulfilling your order.

We are not liable for any copyright, trademark, or design infringement claims arising from materials you provide.

All orders are subject to review and acceptance. Once an order is placed, you will receive an acknowledgment email confirming receipt. However, this confirmation does not constitute acceptance. Your order is officially accepted once payment is verified and production begins.

• •Suspected fraudulent activity
• •Errors in product pricing or description
• •Unavailability of required materials or stock

If your order is canceled after payment, a full refund will be issued.

All prices on our website are listed in Canadian Dollars (CAD) unless stated otherwise. Prices may change at any time without prior notice.

Payment must be made in full at the time of order placement through the available payment methods on our website. We use secure third-party payment processors to protect your information. CustomHat.ca does not store or have access to your full payment details.

We aim to deliver your customized hats within the estimated timelines provided during checkout. However, delivery times may vary based on location, order complexity, and shipping carrier performance.

While we strive to meet all delivery estimates, CustomHat.ca is not liable for delays caused by shipping carriers, weather conditions, or unforeseen circumstances.

Customers are responsible for providing accurate shipping information. Orders returned due to incorrect addresses may incur additional reshipping costs.

As each product is custom-made, we cannot offer refunds or returns once production begins unless the item is:

• •Defective
• •Incorrect due to an error on our part

If you receive a damaged or incorrect item, you must contact us within 7 business days of receiving the order. Please provide photos and order details so our team can assess the issue and offer a suitable resolution, either a replacement or a refund when applicable.

No refund will be provided for errors resulting from inaccurate design files or customer-submitted specifications.

All content, images, graphics, and text displayed on CustomHat.ca are the exclusive property of CustomHat.ca and are protected under Canadian and international copyright and trademark laws.

You may not reproduce, distribute, or use any part of this website or its content without prior written consent from CustomHat.ca.

To the fullest extent permitted by law, CustomHat.ca shall not be liable for any indirect, incidental, or consequential damages arising from:

• •The use or inability to use our website or products
• •Delays in production or shipping
• •Loss of data, profit, or goodwill

Our total liability for any claim shall not exceed the amount paid for the specific order in question.

Your personal information is collected and processed in accordance with our Privacy Policy, which explains how we safeguard your data and handle your personal information responsibly. By using our website, you consent to our privacy practices.

Occasionally, we may offer promotional codes or discounts. These are subject to specific terms and may not be combined with other offers unless stated otherwise. CustomHat.ca reserves the right to modify or cancel promotions at any time.

We may suspend or terminate your access to our website or services at any time, without notice, if we suspect a breach of these Terms and Conditions or any unlawful activity. You remain responsible for all payments due before termination.

These Terms and Conditions are governed by the laws of Canada and the Province of Ontario. Any disputes arising from the use of our website or services shall be resolved under the exclusive jurisdiction of the courts in Ontario, Canada.

CustomHat.ca reserves the right to update or modify these Terms and Conditions at any time without prior notice. The revised version will be posted on this page with an updated “Last Updated” date. Continued use of the website following any changes constitutes your acceptance of the new terms.